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Cookie Policy

We may collect information about your computer, including where available your operating system and browser type, for analysis purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. This helps us to improve our website and to deliver a better and more personalised service. We use the following cookies:

Cookie 1 – Google Analytics
Cookie type – Analytical
Cookie names:
_utma
_utmb
_utmc
_utmz


Cookie description
These cookies are used to collect information about how visitors use the site. The web development team use the information to compile reports and on occasion to help improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. No personally indefinable data is collected.

Cookie 2 – User cookie preference
Cookie type – User preference
Cookie Name:
cookieAccept

Cookie description
This cookie is used so that the website can remember that you have read and closed our notice on cookie usage.

Cookie 3 – ASP Session
Cookie type – Functional
Cookie Name:
ASPSESSIONID

Cookie description
These cookies store temporary information to enable site functionality. They are automatically deleted when you close your browser.

Refusing cookies
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit this website. The use of these cookies will be for statistical and behavioural analysis only and will not be sold or marketed to third parties.

Disclaimer

Information is provided on this website for general information only. Almacantar does not warrant the accuracy or completeness of the material on the website. Almacantar excludes all liability to the fullest extent permissable by law for any amount or kind of loss or damage that may result to any third party in connection with this website in any way.

The content of this website is not an invitation to invest in the shares of Almacantar.

Separate or additional conditions may apply to any Restricted Access areas of this website.

Privacy Policy

Almacantar Website Privacy Notice

Almacantar Group (“Almacantar“, “we” and “us“) is committed to protecting the privacy of those with whom we interact, and we recognise the need to respect and protect information that is collected or disclosed to us (called “Personal Information”, explained below).

This Privacy Notice is intended to tell you how we use your Personal Information, and we’ve tried to explain what we do in enough detail to give you the information you need at a glance, with the option of following a link if you want to find out more. If you still can’t find the information you need, you can email us at data.protection@almacantar.com.

The Privacy Notice applies to Almacantar websites that refer to or link to this Privacy Notice and will apply whether you access our website using a computer, mobile phone, tablet, TV, or other device.

1. Who are we?

We are the controller of the Personal Information (explained below) that we collect about you. We have a current registration (number ZA109754) in the Data Protection Register and our office manager is responsible for overseeing questions in relation to this Privacy Notice. If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact our office manager using the details set out below.

Contact detail

Our full details are: Almacantar Limited

Email address: data.protection@almacantar.com

Postal address: 3 Quebec Mews, London, W1H 7NX

2. What is Personal Information and what Personal Information does Almacantar collect about you?

“Personal Information” consists of any information that relates to you and/or information from which you can be identified, directly or indirectly. For example, information which identifies you may consist of your name, address, telephone number, photographs, location data, an online identifier (e.g. cookies identifiers and your IP address) or to one or more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity. When we combine other information (i.e. information that does not, on its own, identify you) with Personal Information, we treat the combined information as Personal Information.

We may collect use, store and transfer different kinds of Personal Information about you which we have grouped together as follows:

  • Identity Data includes first name, last name and title.
  • Contact Data includes address, email address and telephone number (whether personal or professional), occupation and role within an organisation, and bank account information.
  • Technical and Usage Data includes internet protocol (IP) addresses, the type of browser used while visiting our website, the number of visitors to our website, usage session dates and duration, page views, and how you use our website.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and third parties and your communication preferences.

3. How is your Personal Information collected?

Almacantar collects information when a user visits our website, when we deal with our corporate investors, contractors, suppliers and corporate landlords and tenants, and when a buyer or tenant purchases our services or communicates with us whether by the telephone, email or post. We use different methods to collect data from and about you including:

I. Personal Information you provide directly. You may give us your Identity, Contact and Marketing and Communications Data by corresponding with us by email, phone or otherwise. This includes Personal Information that you provide when you:

<–Deal with us regarding one of our properties,

<–Otherwise interact with us.

II. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions and patterns. We collect this Personal Information by using cookies and other similar technologies. Please see section 10 below and our cookie policy for further details.

III. Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources including but not limited to:

<–Technical and Usage Data from Google Analytics.

<–Identity and Contact Data from publicly available sources such as Companies House and HM Land Registry.

4. How do we use your information?

We may use the Personal Information that we collect for the following purposes:

I. Deliver our services – as a property investment and development company, to deal with our current and prospective buyers, landlords and tenants, to liaise with our suppliers, contractors and building managers and to comply with our obligations to our shareholders;

II. Business Purposes – for business monitoring and internal record keeping including maintaining our accounts, administering our systems complying with good practice and for other administrative, operational and security reasons;

III. Services and Website Improvement – to identify trends in the real estate market, to improve our services and to create promotional and business plans, to conduct web analytics and ensure content from our website is presented in the most effective manner and to enhance the user experience;

IV. Customer Support Services – to respond to enquiries about our properties and to provide customer support services;

V. Recruitment purposes – we will process job applicants’ personal data for recruitment purposes;

VI. Legal Obligations – to comply with our legal and regulatory obligations; and

VII. Updates – to communicate with you, including communicating with you about your transactions with us, giving you important information about our services and sending you notices about any material changes to our Privacy Notice.

The law allows us to use the Personal Information as set out above on the basis that the processing is necessary for the performance of a contract with you, or we are acting in our “legitimate interests” in ensuring our business is run efficiently, provided your fundamental rights and freedoms are not overridden.

Marketing communications

Almacantar may use your Personal Information to provide you with email notifications and other communications by email and post, telephone, and/or text message (SMS) and digital and social media, on the basis that we obtain your consent to use your Personal Information for these purposes. For further information on this, see the ‘Your Choices’ section of this Privacy Notice.

Combining Personal Information

We may combine the Personal Information that we collect from you (including information received from our affiliates) to the extent permitted by applicable law. For example, we may combine various different databases that contain your Personal Information to allow us to provide better support services and more personalised content (such as, marketing).

5. To whom do we disclose your information?

We will use your Personal Information for our internal business purposes, some of which are mentioned above. We may also sell your Personal Information to third parties. We may disclose your information to the following entities:

I. Almacantar Affiliates

We may need to transfer your Personal Information to other Almacantar affiliates (as defined in section 1159 of the Companies Act 2006) to provide the services you require or any other services/assistance you request. All Almacantar affiliates are required to follow the privacy practices set forth in this Privacy Notice, or such other privacy notice that they may notify to you.

II. Service Providers

We use third party service providers to help us to administer certain activities and services on our behalf, such as analysing usage of our services, providing our website and IT infrastructure, and sales and customer relationship database management systems. We may share Personal Information about you with such third-party service providers solely for the purpose of enabling them to perform services on our behalf and they will operate only in accordance with our instructions. Here are examples of third-party service providers we use:

a. Analytics Service Providers – analytics providers are used to assist us in understanding the usage of our services and to enable us to improve our services. The analytics provider we currently use is Google Analytics. For further information see our Cookie Policy.

b. IT Consultants – we use IT consultants to assist us in the provision of our website and business administration. We currently use CMI and Space Galleon to host our website.

III. Anonymous statistics

We prepare and develop anonymous, aggregate or generic data and statistics for various reasons (such as aggregate usage statistics including “page views” on our website, and analysing demographics). As this data is anonymous (i.e. you cannot be identified from it) we do not consider this information to be Personal Information. As such, we may share it with any third party (such as our affiliates, partners, advertisers or otherwise).

IV. Third parties when required by Law or to Protect our Services

We will disclose your Personal Information to comply with applicable law or respond to valid legal process, including from our regulators, law enforcement or other government agencies; to protect our customers (e.g. to prevent spam or attempts to defraud users of our services); to operate and maintain the security of our website (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of Almacantar, including enforcing any terms or agreements governing the use of our services.

V. Other Parties in Connection with Corporate Transactions

We may disclose your Personal Information to a third party (or other Almacantar affiliate) in the event that all or substantially all of our business or assets are or are intended to be sold or otherwise assigned to another entity.

VI. Other Parties At Your Direction

We may share Personal Information about you with third parties when you request such sharing, including your property manager, financial adviser, solicitor or accountant.

6. What do we do to keep your information secure?

We have put in place appropriate physical and technical measures to safeguard the Personal Information that we collect in connection with our services. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Information on our instructions and they are subject to a duty of confidentiality. However, please note that although we take appropriate steps to protect your Personal Information, no website, device, online application or transmission of data, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Information.

International Transfer of Data

The Personal Information that we collect from you may be stored and processed in your region, or transferred to, stored at or otherwise processed outside the European Economic Area (“EEA“), including but not limited to Hong Kong, China, Dubai, Bahrain and the USA or in any other country where Almacantar or Almacantar affiliates, agents or service providers maintain facilities.

By using our website and/or providing us with your Personal Information, you acknowledge that we will collect, transfer, store and process your information outside the EEA. We will take all steps reasonably necessary to ensure that your Personal Information is kept secure and treated in accordance with this Privacy Notice and the requirements of applicable law wherever the data is located.

Where we transfer your Personal Information outside the EEA to other third parties, we will ensure that appropriate transfer agreements and mechanisms are in place to help ensure that our third-party service providers provide an adequate level of protection to your Personal Information. We will only transfer your Personal Information outside the EEA in accordance with applicable laws or where you have given us your consent to do so.]

7. Data Retention – How long we will store/keep your Personal Information

Almacantar retains Personal Information for as long as necessary to fulfil the purposes for which your Personal Information has been collected as outlined in this Privacy Notice unless a longer retention period is required by law. When your Personal Information is no longer required for the purpose it was collected or as required by applicable law, it will be deleted and/or returned to you in accordance with applicable law.

8. Accessing your Personal Information and other rights you have

Almacantar will collect, store and process your Personal Information in accordance with your rights under any applicable data protection laws. Under certain circumstances, you have the following rights in relation to your Personal Information:

I. Subject Access – you have the right to request details of the Personal Information which we hold about you and copies of such Personal Information.

II. Right to Withdraw Consent – in the limited circumstances where you have consented to our processing of your Personal Information, you have the right to withdraw such consent at any time.In the event you wish to withdraw your consent to processing, please contact us using the details provided in section 13.

III. Data Portability – you may, in certain circumstances, request us to port (i.e. transmit) your Personal Information directly to another organisation.

IV. Rectification – we want to ensure that the Personal Information about you that we hold is accurate and up to date. If you think that any information we have about you is incorrect or incomplete, please let us know. To the extent required by applicable laws, we will rectify or update any incorrect or inaccurate Personal Information about you.

V. Erasure (‘right to be forgotten’) – you have the right to have your Personal Information ‘erased’ in certain specified situations.

VI. Restriction of processing – you have the right in certain specified situations to require us to stop processing your Personal Information.

VII. Object to processing – you have the right to object to specific types of processing of your Personal Information, such as, where we are processing your Personal Information for the purposes of direct marketing.

VIII. Prevent automated decision-taking – in certain circumstances, you have the right not to be subject to decision being taken solely on the basis of automated processing.

Enforcing your rights

If you wish to enforce any of your rights under applicable data protection laws, then please see section 13 below. We will respond to your request without undue delay and by no later than one month from receipt of any such request, unless a longer period is permitted by applicable data protection laws. We may, if permitted to do so by applicable data protection laws, charge a reasonable fee for dealing with your request which we will notify to you.

Complaints

If you are concerned that we have not complied with your legal rights under applicable data protection laws, you may contact the Information Commissioner’s Office (www.ico.org.uk) which is the data protection regulator in the UK which is where Almacantar is located. Alternatively, if you are based outside the UK, you may contact your local data protection supervisory authority.

9. Third-Party Links on Our Website

Our websites may contain links to other third-party websites that are not operated by Almacantar. These linked sites and applications are not under Almacantar’s control and as such, we are not responsible for the privacy practices or the content of any linked websites and online applications. If you choose to use any third-party websites, any Personal Information collected by the third party’s website will be controlled by the Privacy Notice of that third party. We strongly recommend that you take the time to review the privacy policies of any third parties to which you provide Personal Information.

10. Cookies

What are cookies?

Almacantar may use cookies on our website. Cookies are small text files that can be read by a web server in the domain that put the cookie on your hard drive. Cookies are assigned to and stored in a user’s internet browser on a temporary (for the duration of the online session only) or persistent basis (cookie stays on the computer after the internet browser or device has been closed). Cookies collect and store information about a user’s preferences, website usage and content viewed which allows for Almacantar to provide users an enhanced and customized experience when engaging with our website.

Further information on cookies

For further information on what cookies are, how Almacantar and other third parties use them, and for details of how cookies can be disabled, please see our Cookie Policy.

11. Your Choices (e.g. marketing-related emails or otherwise)

When you purchase our services, request information on our website, or otherwise communicate with us, we and other Almacantar affiliates may use your Personal Information (such as your contact details (e.g. name, address, email address, telephone number)) to send you marketing-related correspondence by email and post, telephone and/or text message (SMS) and digital and social media related to our services. When we process your Personal Information for marketing purposes, we do so on the basis that it is in our legitimate interests to do so in promoting our business.

We may share Personal Information with third parties for the third parties’ marketing purposes.

We may also use your Personal Information to personalise and to target more effectively our marketing communications to ensure, to the extent possible, that any marketing-related correspondence is relevant to you.

To opt out of receiving marketing-related correspondence from Almacantar, please click “Unsubscribe” from any marketing or promotional email or text message (SMS) you receive from us.

12. Changes to this Privacy Notice

It also is important that you check back often for updates to the Privacy Notice, as we may change this Privacy Notice from time to time. The “Date last updated” legend at the bottom of this page states when the notice was last updated, and any changes will become effective upon our posting of the revised Privacy Notice.

We will provide notice to you if these changes are material and, where required by applicable law, we will seek your consent. We will provide this notice by email or by posting notice of the changes on the Almacantar website.

13. Contact Us / Further Information

If you have any questions regarding the collection, processing, or use of your Personal Information or if you wish to correct, block, rectify, object, access, revoke your consent to any applicable aspect of this Privacy Notice or delete any of your Personal Information, please contact us:

I. By mail:

Office Manager

Almacantar

3 Quebec Mews

London

W1H 7NX

II. By email:

data.protection@almacantar.com

III. By telephone:

020 7535 290 (Monday to Friday, 9am – 5.30pm)

Date last updated: October 2018

Modern Slavery Act Disclosure

This statement is made pursuant to s.54 of the Modern Slavery Act 2015, in respect of the financial year ending 31 December 2019.

It sets out the steps that Almacantar Group Limited and its relevant subsidiaries (in 2019, Almacantar Limited and Almacantar Marble Arch Construction Limited) (the “Companies”) have taken - and are continuing to take - to ensure that modern slavery or human trafficking is not taking place within our business or supply chains. We are committed to acting in an ethical manner, with integrity and transparency in all business dealings.

Our organisation

Almacantar Group Limited is the holding company of the Almacantar property investment and development group. The group specialises in large-scale, complex investments in Central London, with the potential to create long-term value through development, repositioning or active asset management.

Our modern slavery risk areas

The group had 44 direct employees as at 31 December 2019 (all of whom are employed by Almacantar Limited) and so relies heavily on external suppliers to undertake its commercial activities. These commercial activities include the redevelopment, construction and active management of real estate assets.

We consider our most significant risk areas in relation to slavery and human trafficking are in our construction supply chains, which are multi-layered and require manual labour resources.

Steps taken during 2019

During the course of 2019, we continued to promote awareness of the Business Ethics Policy in our Staff Handbook, which educates staff about the warning signs of modern slavery and human trafficking. The policy sets out the steps that employees should take to prevent modern slavery and human trafficking, as well as how to raise a concern.

This policy requires staff to carry out a risk-based assessment of any new supplier. For suppliers and contractors that are considered higher-risk with regards to modern slavery and/or human trafficking, the following steps should be taken:

  1. questioning the supplier about the systems they have in place to prevent modern slavery and human trafficking; and/or
  2. including an express contractual provision in supplier contracts requiring adherence to current modern slavery and human trafficking legislation.

As stated above, the Companies’ most significant risk area in relation to slavery and human trafficking are considered to be in their construction supply chains. The Companies’ key principal building contractors remained the same in 2019 and have robust policies in place.

Ongoing measures

During 2020, we are continuing to ensure employees monitor the risk of modern slavery and human trafficking in our supply chains, take appropriate measures and understand what to do if they have concerns.

Approval for this statement

This statement was approved by the Board of Directors on 3 June 2020.

Almacantar Group Limited – s172 Statement

This statement is made pursuant to section 172 of the Companies Act 2006, in respect of the financial year ending 31 December 2019.

It sets out the steps that Almacantar Group Limited have taken – and are continuing to take to ensure that the Directors have perform their statutory duties and responsibilities to stakeholders, by taking into consideration the interests of stakeholders in their decision-making.

Statement by the directors in performance of their statutory duties in accordance with section 172 Companies Act 2006

The Directors of the Company, as those of all UK companies, must act in accordance with a set of general duties. These duties are detailed in section 172 of the UK Companies Act 2006 which is summarised as follows:

‘A director of a company must act in the way they consider, in good faith, would be most likely to promote the success of the company for the benefit of its shareholders as a whole and, in doing so have regard (amongst other matters) to:

  • the likely consequences of any decisions in the long term;
  • the interests of the company’s employees;
  • the need to foster the company’s business relationships with suppliers, customers and others;
  • the impact of the company’s operations on the community and environment;
  • the desirability of the company maintaining a reputation for high standards of business conduct; and
  • the need to act fairly as between shareholders of the company.’

The Board of Directors of Almacantar Group Limited consider, both individually and together, that they have acted in the way they consider, in good faith, would be most likely to promote the success of the Group for the benefit of its members as a whole (having regard to the stakeholders and matters set out above) in the decisions taken during the year ended 31 December 2019.

We believe our role in creating space for Central London to thrive relates not only to our buildings, but also to the people who live and work there and what and how we contribute to the wider public realm and community.

As part of their induction a Director is briefed on their duties and they can access professional advice on these, either from the Company Secretary or, if they judge it necessary, from an independent advisor. It is important to recognise that in an organisation such as ours, the Directors fulfil their duties partly through a governance framework that delegates day-to-day decision making to employees of the Group.

The following paragraphs summarise how the Directors fulfil their duties:

Risk Management

As we grow, our business and our risk environment also become more complex. It is therefore vital that we effectively identify, evaluate, manage and mitigate the risks that we face, and that we continue to evolve our approach to risk management. Please refer to the ‘Principal risks and uncertainties’ section below for details on how we manage our risk environment.

Principal risks and uncertainties

AGL Section 172 Statement – Principal risks (pdf)

The Board regularly undertakes an in-depth review of the Group’s strategy, including the business plan. Once approved by the Board, the plan and strategy form the basis for financial budgets, resource plans and investment decisions, and also the future strategic direction of the Group. In making decisions concerning the business plan and future strategy, the Board has regard to a variety of matters including the interests of various stakeholders, the consequences of its decisions in the long term and its long-term reputation.

Our People

The Group is committed to be a responsible business. Our behaviour is aligned with the expectations of our people, clients, investors, communities and society as a whole. Our employees are fundamental to the delivery of our business. For our business to succeed we need to manage our people’s performance and develop and bring through talent while ensuring we operate as efficiently as possible. We must also ensure we share common values that inform and guide our behaviour so we achieve our goals in the right way.

We aim to be a responsible employer in our approach to the pay and benefits our employees receive. The health, safety and well-being of our employees is one of our primary considerations in the way we do business.

The Group has a well-developed structure through which it engages regularly with the employees to discuss and understand matters concerning employees.

Business Relationships

Our strategy prioritises organic growth, driven by cross-selling to existing customers or agents and bringing new customers into the Group. To do this, we develop and maintain strong customer or agent relationships. We value all of our suppliers and have multi-year contracts with our key suppliers. We also expect our suppliers to comply with good standard and practices, such as those relating to environmental responsibility, modern slavery, data protection, human rights and ethics.

Community and Environment

The Group’s approach is to use our position of strength to create positive change for the people and communities with which we interact. We want to leverage our expertise and enable colleagues to support the communities around us.

The nature of the Group’s business by definition leads to environmental improvements – we improve the performance of buildings by more efficient management / redevelopment. The Group made a decision to undertake the construction of affordable housing to support the critical shortage of affordable housing in the local community, rather than making payment to the council for them to have to co-ordinate the various professionals required to construct the affordable housing.

The Group also undertake a number of charitable and community projects and during the year the Group contributed a total of £78,300 to support these activities. For each of our development projects, we partnered with at least one local charity as the Group is a firm believer of supporting the local community above and beyond the regulations that are imposed on us by each local council / borough.

Shareholders

The Board is committed to openly engaging with our shareholders, as we recognise the importance of a continuing effective dialogue, whether with major institutional investors, private or employee shareholders. It is important to us that shareholders understand our strategy and objectives, so these must be explained clearly, feedback heard and any issues or questions raised properly considered.

The four primary shareholders either have, or have the right to appoint, directors to the Almacantar Group Limited’s Board. The offices of Chairman and CEO are separate in line with the best practices of corporate governance guidelines. Furthermore, the Group has an independent Chairman who is in regular liaison with the shareholders to accomplish the goals set out above.